RSVP of Rock County operates its programs and services without regard to race, color, national origin, disability, sex, age, religion, or limited English proficiency (LEP) in accordance with Title VI of the Civil Rights Act, Americans with Disabilities Act (ADA), and related nondiscrimination authorities. For more information on RSVP of Rock County’s civil rights program, ADA obligations, and the procedures to file a complaint, contact email cbrowning@rsvp-rock.org, 608-362-9593. For hearing impaired, please use Wisconsin Relay 711 service https://wisconsinrelay.com.
Title VI/ADA Nondiscrimination Plan
RSVP of Rock County ’s Complaint Procedure is made available in the following locations:
- Agency website, either as a reference in the Notice of Nondiscrimination or in its entirety
- Agency office: bulletin board in common room located at 1201 Big Hill Ct #2 Beloit, WI 53511
Any person who believes they’ve been discriminated against on the basis of race, color, national origin, disability, sex, age, religion, or limited English proficient (LEP) by RSVP of Rock County may file a complaint by completing and submitting RSVP of Rock County ’s Complaint Form.
The Complaint Form may also be used to submit general complaints to RSVP of Rock County.
RSVP of Rock County investigates complaints received no more than 180 calendar days after the alleged incident. RSVP of Rock County will process complaints that are complete.
Once the complaint is received, RSVP of Rock County will review the complaint and work to resolve the complaint informally, if possible.
If the complaint warrants a formal civil rights complaint process, RSVP of Rock County will follow the steps listed in this complaint procedure. RSVP of Rock County may also use this formal procedure to address general complaints. If RSVP of Rock County determines it has jurisdiction the complainant will receive an acknowledgement letter stating the complaint will be investigated by RSVP of Rock County as a civil rights complaint.
RSVP of Rock County has 45 business days to investigate the civil rights complaint. If more information is needed to resolve the case, RSVP of Rock County may contact the complainant.
The complainant has 7 business days from the date of the letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within 7 business days, RSVP of Rock County can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two (2) letters will be issued to the complainant: a closure letter or a letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI or ADA violation and that the case will be closed.
- A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision, the complainant has 15 business days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, then contact 608-362-9593.
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